This privacy policy explains how Solar Panels Moray (part of Scottish Energy Efficiency) collects, uses and protects your personal data when you request a quote or contact us about solar, battery storage or EV charger installation in Moray. We are committed to handling your data responsibly and in line with UK data protection law.
Who we are
Solar Panels Moray is the Moray arm of Scottish Energy Efficiency. Our main office is at Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY. We arrange solar PV, battery storage and EV charger installations for homes, farms and businesses across Moray, installing through MCS-certified partners. We can be reached on 0141 230 0198.
What data we collect
When you fill in our quote form we collect: your name, phone number, email address, postcode, the type of property (home, business, farm or rural), what you are interested in (solar, battery, both, EV charger or heat pump), your business or farm name and property type if applicable, your preferred contact time, and your consent to be contacted.
We also collect technical data such as the page path you submitted the form from and the source site, to help us manage enquiries. We do not collect sensitive personal data such as health, race or religion through our quote form.
How we use your data
We use your data to contact you about your enquiry, to arrange a no-obligation survey and quote, and to arrange installation through our MCS-certified partners. We do not use your data for marketing you did not request. We do not sell your data to third parties.
Where you give consent, we will use your phone number and email to contact you about your enquiry. You can withdraw consent at any time by calling us on 0141 230 0198 or emailing us.
Who we share your data with
We share your enquiry details with our MCS-certified partner installers so they can contact you to arrange a survey and installation. We may also use a third-party form handler to process form submissions securely. We share only the details needed to handle your enquiry — your name, phone, email, postcode, property type and what you are interested in. We do not share your data with marketing companies.
How long we keep your data
We keep your enquiry data for as long as is necessary to handle your enquiry and any resulting installation, and afterwards in line with our legal and regulatory obligations. If you ask us to delete your data and there is no legal reason to keep it, we will do so.
Your rights
You have the right to access the data we hold about you, to ask us to correct it, and in some cases to ask us to delete it. You also have the right to object to us processing your data and to restrict that processing. To exercise any of these rights, call us on 0141 230 0198 or email us. We will respond within one month.
Cookies
We use essential cookies to make this site work and optional analytics cookies to help us improve it. Non-essential cookies are off by default. See our cookie policy for details.
Security
We take reasonable steps to protect your data, including using secure form submission. No method of transmission over the internet is completely secure, but we do our best to protect your data.
International transfers
Your data is processed in the UK. Where any third-party processor we use processes data outside the UK, we ensure appropriate safeguards are in place in line with UK data protection law.
Data retention
We keep your enquiry data for as long as is necessary to handle your enquiry and any resulting installation. If you do not proceed with an installation, we will delete your enquiry data within a reasonable period, unless we have a legal reason to keep it.
Children
This website is not directed at children under 16 and we do not knowingly collect data from children. Our quote form is intended for adults enquiring about solar, battery or EV charger installation.
Changes to this policy
We may update this privacy policy from time to time. The last updated date at the top of this page shows when it was last reviewed. We encourage you to review this policy periodically.
Contact
If you have any questions about this privacy policy or how we handle your data, call 0141 230 0198 or write to us at Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY.